FAQ
Canceling
Can I cancel my order?
Our order system is highly automated and sometimes the order goes through the production and quality control fast - even in a day. In case you placed an order that you wish to cancel, please contact us immediately so we can do our best to stop your order from going through and your payment will be refunded.
Do you ship to my country?
Most of our products are printed in and shipped from the USA. We are now happy to offer free shipping to all our customers within the US, Canada, United Arab Emirates, Saudi-Arabia and Bahrain.
Products will be shipped as soon as they are printed and gone through the quality control.
We will add EU shipping very soon! In case you found some treasures and just cannot wait, send us an email or chat, so we will see how we can help you to get the item that you need!
How much does shipping cost?
For other areas than US and Arabic countries, there is a separate fee for each item as we work with several factories. The items are usually delivered from different locations around the world. In case you need a bulk order, please contact us so we will get a better shipping price for your items!
How long will it take for my order to ship?
Mostly our products are printed in the US and production usually takes 7-10 business days prior to shipping. Couple of our products are printed in and sent from China. There the production time is shorter, usually 3-5 business days, but please take into consideration that the shipping/customs might take weeks even! At the current world situation delays are sometimes unavoidable and out of our control.
Will I receive a tracking number for my order?
Once your order is shipped, you will receive your tracking details by email.
It is the customer's responsibility to follow the tracking number, we will not be held accountable if the package is returned to sender due to the customer's failure to follow up with their local customs office or postal service If you have concerns about the arrival of your package or you've noticed the package has not moved in 48h of arriving to the destination country, please contact us.
What if I need to make a return?
If you’re not 100% satisfied with your purchase, simply contact our Customer Care (in English only). You will receive an e-mail from them right after your purchase - with a list of your ordered products. Customer Care will arrange a replacement to be sent for you or a full refund for the price of the goods. No need to even return the faulty item!
Please see our return policy page for more detailed information and stipulations.
All Design Kuu products and its fractal art are designed by our Finnish designer Sannaliina - and custom printed according to your order. Design Kuu Shop offers unique style of Nordic Maximalim & Scandinavian living home decor with colorful accents. We take pride in our maximalist decor and want you to be completely happy with your purchase!