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Returns & Exchanges 

We do not exchange or take returns on flawless products.

Only exception; Shoes.

We will arrange a replacing item to be sent to you, for any clearly defective or flawed product! Simply send us a message or an email along with photos/details about the issue as soon as possible, but within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Clear photographs of the product fault / issue must be provided.

 

All our products are custom-printed according to your order and if we accepted returns with no faults, we would still need to pay for the factory production of the customized item. We can therefore accept returns only for flawed items. We hope for your kind understanding. 

 

When we receive a valid warranty claim for a product purchased from us, we will arrange a replacement for the product.

 

If we are unable to replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. 

Do contact us before placing an order, if you have any questions. We would be glad to help!

Please make sure that your delivery address - including the country where you want your order delivered to - is correct. We are not responsible to replace any items in case the delivery address is wrong.

Exchanging Shoes

We offer you a possibility to exchange a pair of shoes, in case you ordered a wrong size. Before starting a process for the exchange, we kindly ask you to check if the size issue can be solved by adding inserts to your new shoes. If the shoes are still not a good fit for you, we ask you to send us a message with photos of the pair. We will take care of the cost of sending you a new size. For returning the shoes, postage costs are the responsibility of the customer.

 

OUR RETURN ADDRESS FOR SHOES IS:

Design Kuu, Vanha Nurmijärventie 7, 01670 Vantaa, FINLAND, EUROPE 

Please clealy mark in the customs form of your parcel "NO COMMERCIAL VALUE; RETURNED GOODS"

 

Simply return the unworn shoes with its included accessories and packaging along with the original receipt (or gift receipt), order number/name of the purchaser, within 14 days of the date you receive the shoes, and we will exchange them for a better size. 'Unworn' means that the shoes have not been worn outside, do not have any scratches, dirt or damages from use. You may try the shoes on indoors. 

Colors and mock-ups

Our mock-ups are created to represent the look of the product in use and should not be considered as 100% accurate. Our photographs are shot in both natural light and studio conditions so there might be slight differences in image colors compared to real products, due to these technical reasons and differences in customers screen settings. We aim to present our products as accurately as possible but cannot guarantee an exact match. Slight differences in colors should not be considered as flaws.

 

We work with several factories that provide the printing for our carefully chosen products. Each factory works with their own printing system on their products surface. Depending on the surface (sheen, fluffiness, texture/roughness etc.), the print and its colors (hue/saturation) and darkness will look slightly different, compared to other products in our collection. E.g. even slightly rough surface of the material will affect the sharpness/blurriness of the print. Matte black will seem less black than the same printed on glossy surface. Therefore slight blurriness or differences in color (compared to the screen/mock-ups) can not be considered as a fault in product.

 

Our mock-ups are for a guidance of the print outcome, not 100% exactly as the actual products. We do aim for accuracy as well as possible. We thank you for your kind understanding. 



Business Name: Design Kuu Co. Ltd.

Email: 
shop (at)
designkuu .fi

Street Address: Vanha Nurmijärventie 7, 01670 Vantaa

Country: Finland

City: Vantaa

Zip / Postal Code: 01670


 

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